Our Return Policy
Most items are returnable. Our Returns Department must be notified of all returns. Items must be returned within 30 days of original date of delivery. No returns will be accepted without notification (see return without prior authorization below). You may notify the Returns Department by email at email@example.com
See Non Returnable Items to see the items we can’t return.
If your items are damaged, defective or incomplete, a request for a return or refund must be made within 3 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.
DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING FOR YOUR ORDER. Items not in their original packaging are not returnable for refunds or replacements.
Requesting a Return Authorization Number
Click the blue button below to return an item.
Packaging & Sending Returns
Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, manufacturer sealed, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.
Send the product to the return address using your preferred shipping method. If possible provide us with the return tracking number, and track your return to make sure we receive it.
Once received by our Returns Department, sdremarket.com accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Non Returnable Items
Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do NOT accept returns on the following items: toner cartridges, electronics, business machines, mattresses, some furniture, clearance, closeout items, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper). These products will only be accepted in the event of a manufacturer’s defect, damage, or an error on our part.
Opened computer software will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.
Some Non Returnable items will have an expiration date to the product. Please be sure the check the expiration date upon delivery. If the expiration date is 30 days or less, please contact us and we will reship the item at no cost.
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, re-stockable item, less shipping costs. Items being returned directly to the manufacturer may be subject to a restocking fee, and must be returned in case quantity. You will be responsible for the cost of returning the item to sdremarket.com
If we sent you a defective item, incorrect item, or the item was damaged in shipment please contact us within 2 business days, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order, please contact us and we will investigate and, if necessary, process a replacement or a refund.
Returns Without Prior Authorization
In order to keep prices low for all customers, a return authorization is required to return merchandise. If an item is refused upon delivery, please be aware that your refund may be subject to the actual outbound shipping and return shipping of your order. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you in advance for helping us keep prices low for all of our customers.
Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly. For assistance in contacting a manufacturer, or e-mail firstname.lastname@example.org
As soon as we receive your returned items, we will inspect and process the items. Refunds will be processed back to the original method of payment. Refunds are normally processed within one to two weeks. Allow one week to receive replacement merchandise.
Delivery Fee on Returns and Refunds
For Colorado residents only. On a delivery that is returned to OfficeSupply.com for a full refund of the purchase price and any applicable sales tax is NOT eligible for a refund or credit of the retail delivery fees collected and paid on such retail delivery per the state of Colorado.